11/05/2017 - Managing Organisational Change

Some people embrace change others are more resistant to engage in a change process. This training explores theory and practical ideas about managing in these circumstances and doesn’t shy away from discussing the difficult issues. It will equip you with the skills and knowledge to both communicate the need for change and manage others through change. Topics include: • The impact of change on people • Establishing clear vision and objectives for change • Emotional responses to change • Leading and motivating people through change • Skills for communicating change • Supporting people through change

Trainer:
Civicos consultant trainer Angela Gribben
Cost: 
£
142
11th May 2017
9.30 - 16.30
Robertson House, Bath Street, Glasgow
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29/06/2017 - Managing Stressful Situations and Environments

Managers can often find themselves in situations where they have to manage not just the situation but also the emotional input of the people involved. Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive training course we look at: . Recognising the warning signs of scenarios . Understanding others’ perceptions and expectations . Reacting in an appropriate way . Techniques for defusing arguments . Keeping calm and confident . Giving positive criticism and getting feedback

Trainer:
Civicos consultant trainer Angela Gribben
Cost: 
£
142
29th June 2017
9.30 - 16.30
Robertson House, Bath Street, Glasgow
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11/09/2017 - Coaching Skills for Great Managers

Who's your best manager ever? Whether it is your current boss, or someone you still recall fondly after thirty years, it is a safe bet that they: . had a light managerial touch . checked in on your progress and your needs, but didn’t fuss over every detail . asked the right questions, but also let you talk and contribute . worried about your personal development . gave clear guidelines and explained why things were needed These managers – the ones who let us fly and who help us to ‘own’ our work – act more like concerned colleagues than traditional ‘just do it’ bosses. And study after study shows that they create happier and more productive working environments. Over the last two decades, the techniques of the best managers have been studied and codified under the generic term Coaching Skills. In this one-day training course, we look at some of the best of Coaching Skills: . Understanding the different things that drives different people . Finding ways to make each person’s work meaningful to them . Providing real, regular and two-way feedback . Having coaching conversations – about work needs, real and imagined fears, personal growth, colleagues behaviours

Trainer:
Civicos consultant trainer Angela Gribben
Cost: 
£
142
11th September 2017
9.30 - 16.30
Robertson House, Bath Street, Glasgow
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25/10/2017 - Managing Organisational Change

Some people embrace change others are more resistant to engage in a change process. This training explores theory and practical ideas about managing in these circumstances and doesn’t shy away from discussing the difficult issues. It will equip you with the skills and knowledge to both communicate the need for change and manage others through change. Topics include: • The impact of change on people • Establishing clear vision and objectives for change • Emotional responses to change • Leading and motivating people through change • Skills for communicating change • Supporting people through change

Trainer:
Civicos consultant trainer Angela Gribben
Cost: 
£
142
25th October 2017
9.39 - 16.30
Robertson House, Bath Street, Glasgow
Book for this session