Learn how to make much more effective use of your time and to exert conscious control over the amount of time spent on specific activities. We look at the methods that people use to make effective us of their time, including Prioritising and scheduling tasks, setting goals, managing distractions, and beating procrastination.
This one day course is designed for managers who need to know the basics of business finance – but who have never really got to grips with the subject.In a friendly, jargon-busting environment, we look at the basic accounting needs of a typical small-to-medium sized organisation, and how these are met.
For managers looking to distinguish between spread sheets and balance sheets, this course will cover:
· The basic terminology and accounting concepts
· The financial year and how it is reported
· Key financial statements such as profit and loss, balance sheet and cash flow
· Interpreting a set of accounts (using real life examples)
· Understanding how your team or department is accounted for in financial terms
Have you ever been frustrated by the wasted time and the duplication of effort that have gone into a poorly planned project? Then this course is for you! Over the course of the day, you will learn the basic skills and strategies to become an effective leader of workplace projects. The course covers:
Risk assessment of the workplace is vital to protect your workers – and it is also the law.
This highly practical one-day course, will equip you with the basic skills you need to keep safe and comply with legislation. In easily understood, jargon-free sections, we look at the risk assessment legislation, spotting common hazards and minimising them, and carrying out your own workplace risk assessment
You will leave this one-day session with the basic skills necessary to create, edit, format and and manipulate spreadsheets data. No previous experience of Excel is necessary, but attendees should have a basic understanding of PCs, including familiarity with keyboard and mouse. Course Objectives
First-rate Microsoft training, at typically less than 60% of the market cost. Civicos Training and Communications has teamed up with Indicia Training to help deliver our Applications training. Glasgow-based Indicia Training is one of the leaders in training Scottish business. All their Applications instructors are Microsoft Certified Trainers, and the company has been passed through the Microsoft Quality Assessment Programme. Our partnership with Indicia means that you get:
For any meeting or project to achieve a successful outcome, first-rate facilitation skills are vital. A good facilitator will ensure that all voices are heard, that key messages are understood, and that there is commitment by every person involved.
In this one-day course, you will learn to design and manage facilitation processes that you can use time and again to ensure the success of your meetings and projects. We look at the range of skills and tools needed by a great facilitator, including;
All of us have witnessed really good presentations – and really bad ones! And so we all know the difference that a quality presentation can make to how the audience reacts. The truth is, great presenters are seldom born – most have learned some simple rules and techniques that they use to make their case more interesting and compelling. And you can too! In this one day session, we look at:
This course assumes that you have a basic knowledge of Social Media and that you want to expand on that knowledge to build a Social Media strategy to better engage with your stakeholders and client groups. You will gain a better understanding of how to create unified social media campaigns that actually work for you and your users. We look at:
· Building a community of followers over different social channels
· The best social networks to use in a work context, and how to use them.
· Managing complex campaigns on social media
· Producing content that engages your target market
· Measuring the effectiveness of your campaigns
This course is aimed at practitioners in social care settings. It explores professional boundaries, confidentiality and managing client relationships. It will explore and identify boundary slippage, using Support and Supervision effectively and allow time for reflection and discussion on complex issues.
This is a two-day course. Day two is at the same venue on 9th February 2018.
This two day course is a practical and interactive guide on how to position your organisation to win contracts and service-level agreements. By the end of the session, you will be in a position to significantly increase your chances of making successful pitches. We look at:
Every organisation, every department, and every project, is better for having the right mix of skills and personality types in the team. This short course will help you to: • Establish your goals, and map out the skills and personalities you need to succeed • Team dynamics, and ways to get ownership from the team membership • Leadership win teams, what it means and how to establish it • Trust and reward
No more pointless and frustrating meetings! This short session will help you to make the very most of meetings. We look at: • Establishing the need for a meeting. Is there a better way to get a decision? • Deciding who should be there, and getting an agreed agenda • Effective chairing of a meeting - maintaining order and moving things along • Encouraging positive participation, and getting contributions from everyone present. • Getting decisions made - and recording them for the record
This three-day course will give attendees the in-depth knowledge of First Aid they need to fulfil first aid responsibilities at their place of work as required by the Health and Safety at Work Act 1974. The session is delivered using both theory and practical examples, and includes the following
The role of the first aider First aid regulations
Communication - and managing the medical emergency scene
Asthma attacks, poisoning, hypoglycaemia, dealing with bleeding, different types of injuries, including head injuries.
Head injuries. Major trauma recognition
Resuscitation of adults. Lack of respose. Fainting.
Chest pains, heart attacks, strokes and seizures. Defibrillators and how to use them.
Burns and scalds, head injuries, spinal injuries, bone injuries, facial injuries, allergic reactions, choking.
Course runs 9.30 - 4.30 over three consecutive days 13,14,15 February 2018.
This course is for those who have some existing knowledge of Excel functions, and who wish to update or refresh their skills. Learn to organise table data, present data as charts and enhance the look and appeal of workbooks by adding graphical objects. Upon successful completion of this course, students will have the necessary skills to:
Speaking in public need not be fearful or daunting! You will leave this half day course with tools and techniques that will make youa more assured and confident speaker in front of an audience. We look at:• Preparation for speaking to an audience.• Ways to build your confidence and beat anxiety• Voice - diction, rhythm and pace • Positive and negative body language• Connecting with your audience • Using dynamic rather than passive language
In this one day course you will learn techniques to help you communicate more effectively in difficult situations, and to address issues that might otherwise fester and escalate. We look at:
Good managers have always known that the best way to ensure that their company is sustainable is to create a growth strategy. This two day course will help you to develop a realistic and achievable plan to help ensure that your organisation thrives in the years ahead. We take an in-depth look at various tools and techniques, including:
. understanding what sets it apart from the competition, and how that can lead to funding opportunities
. Defining your key indicators
. Identifying your customers and their needs
. identifying the trends in the marketplace
. developing your business plan and work plans
. identifying funding sources . converting ideas into action
. enthusing and working with colleagues and Boards, monitoring and evaluation.
One of your main responsibilities, as a manager or supervisor, is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. We look at motivation, the trend towards flatter structures and autonomous working practices. And we look at ways to identify and maximise the strengths and weaknesses of your team so that they can achieve better outcomes
This course is for anyone who dreads writing reports, or who struggles to get their clear meaning across. Over one day, you will learn the tips and techniques to help you produce accurate, concise, clear and well-structured documents. We look at:
Who's your best manager ever? Whether it is your current boss, or someone you still recall fondly after thirty years, it is a safe betthat they:. had a light managerial touch. checked in on your progress and your needs, but didn’t fuss over every detail. asked the right questions, but also let you talk and contribute. worried about your personal development. gave clear guidelines and explained why things were neededThese managers – the ones who let us fly and who help us to ‘own’ our work – act more like concerned colleagues than traditional ‘just do it’ bosses. And study after study shows that they create happier and more productive working environments. Over the last two decades, the techniques of the best managers have been studied and codified under the generic term Coaching Skills. In this one-day course, we look at some of the best of Coaching Skills:. Understanding the different things that drives different people. Finding ways to make each person’s work meaningful to them. Providing real, regular and two-way feedback. Having coaching conversations – about work needs, real and imagined fears, personal growth, colleagues behaviours
This one-day course will be invaluable to anyone who has teenagers or young adults amongst their client-base. We look at the societal factors that knock young peoples’ confidence – and the ways that you can support them to regain their self-belief.
. The nature of confidence, and why it can be taken from us
. Perceptions of young people in society, and how these perceptions can be unhelpful
. Self-perception in young people
. The triggers for confidence and self-belie
. Tools that can help us to value ourselves and others
. The value of support – networks and peers
. Developing self-belief and efficiency in young people
A HALF-DAY SESSION. This course is for anyone who has responsibility for Fire safety in their workplace – or those who simply wish to ensure that their working environment is safe. We look at: . The most common causes of fire . The behaviour of fire . Actions on discovering a fire . Alarms and evacuation . PEEP (Personal Emergency Evacuation Plan) . Fire extinguisher usage
This course gives an introduction to the philosophy, history, and theory of Reiki, and includes many practical exercises to boost your confidence in the use of Reiki. At the end of the course, students will feel the flow of Reiki, and be able to give treatments to family and friends, as well as using it for themselves for healing and personal development. The session includes a detailed course manual and a certificate of completion.
A two-hour Bitesize course from 10:30 to 12:30 (GMT)
The staff member who answers your phone, or greets visitors at your reception, can set an impression that can be all but indelible, no matter the quality of the subsequent service.This short course will consider what makes for first–rate first contact. We look firstly at the things that annoy us when we deal with other companies.And we also look at Knowing what your organisation actually does, and the various staff roles . friendly greetings, keywords, the tone and warmth of your voice . explaining situations and precisely what you intend to do about it.
By the end of this two days of learning, you will be proficient at Practitioner Level. We introduce the Reiki symbols, their practical use in daily life, and the deeper meaning behind them. The session greatly intensifies the experience of Reiki, exploring the many ways of using it to enhance your life and to attain spiritual growth. We cover: A short revision of the knowledge attained in Reiki - First Steps : attunement : Learn and practice the Reiki Symbols : Using the Reiki symbols in self treatment : Using the symbols when treating others : Intuitive Reiki : Body scanning : Chakra balancing : Advanced energy cleansing techniques : Sending a distant treatment : How to give a professional treatment. The session includes a detailed course manual and a certificate of completion.
The Prevention and Control of Infection
This half-day course is for anyone who works in an environment where there is a possibility of the spread of infection. The focus is on the understanding of how infections can spread and the main methods we can use to prevent this. Content includes:
· Duty of Care and the law relating to infection control
· The importance of hand hygiene
· Safe handling of infected materials and sharp objects
· Sterilisation procedures for equipment and environment
· The management of body fluids and blood.
· Personal protective equipment for various situations
· The correct disposal of waste
· The six stages of cleaning
· The importance of personal protection and protective workwear
· Cross contamination
· The routes of infection
· Breaking the chain of infection
This training is suitable for everyone who has an interest in learning the basic first-intervention skills that can prevent an accident or medical emergency from escalating into something much worse. The course first looks at how best to assess the situation. What is the issue? Is the person responsive? Can they breathe? Are you the best person available to help? We then look at the skills to make basic interventions in different accidents and emergencies, whether it be bleeding, choking, chest pains or burns.
This training is certificated by SafeCert. Certification is awarded upon successful completion of a short examination on course content, which forms part of the day.
Ensure that meetings are worthwhile and productive by learning the skills and confidence to record accurate and concise meeting notes. Over the day, we look at:
People will leave this courses with a useful set of tools and techniques that they can deploy both for their own use and can also share these skills with clients and colleagues. . The day includes:
Managing people can be a rewarding but also challenging experience. This course explores ways in which to manage employees fairly.
Often, as a manager, you find yourself in a situation where you have to manage not just the situation but also the emotional input of the people involved. Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive course we look at:
Affecting around 1 in 20 people. Deeply ingrained and maladaptive patterns of behaviour of a specified kind, typically apparent by the time of adolescence, causing long-term difficulties in personal relationships or in functioning in society. Mind.Org on Personality DisordersThis one-day training course is intended for anyone who works with a client-group or with the general public, and who feels that an understanding of the more common types of personality disorder would help them to relate and interact at a more meaningful level.
The aim of the session is not in any way to provide ‘labels’, or to stigmatise. Instead, we look at ten different personality disorders to show how individual can differ significantly, in terms of how they think, perceive, feel and relate to others. And how unusual, odd or aggressive behaviour may be underpinned by a personality disorder, which might well be improved by the right interventions.
Giving strong support and supervision to staff can make a world of difference to how they perform.This one-day course is suitable for managers, team leaders and anyone who has to oversee and motivate others. We examine key mechanisms that can be applied to any group and which make for effective support and supervision of both individuals and teams. Discover a mix of hard-skills and soft-skills ranging from
defining your role and their role, establishing expectations
Developed from acupuncture, Emotional Freedom Techniques falls under the general description of Meridian Energy Therapy. Rather than inserting needles, EFT stimulates meridian points on the body by simply tapping on them. The therapy can assist with phobias and allergies as well as helping with stress management and general confidence levels. In general, EFT can assist with the strains of modern living, from depression, mental blocks, anxiety, fear of flying to fear of the dentist. We can also use it to clear money blocks in your life. You will leave this workshop with the tools to fully use this technique on yourself.
Most of us loathe confrontational situations, and we have all at various times in our lives felt that we have come off worst in a situation because we got flustered, felt shy or intimidated, or simply could not think of decent responses.
If you recognise this - then do not worry. Building self-confidence and self-assertiveness is easier than you think! This course will teach you the key tips and techniques that you need in order to:
A vision board is a way of tracing the path to “the you” that you really want to be. At its core, it is a visual representation of all the things that you want to do, be, and have in your life. This two-hour seminar gives you the chance to open yourself and to truly focus on what you want - in your life, business, health, employment and free time. All stationary, magazines and poster boards are provided. We just need you to chill out and open yourself up to a new you!
This one-day workshop is all about your relationship with yourself. Because knowing yourself is the fastest path to health, wealth and happiness. Are you ready to grab it? We explore:
• Knowing Yourself
• Money helps your mission
• What are you self-medicating your life with?
• What are you resisting?
• The Eliminating Chaos Masterclass
• What's unique about me?
In this one day course, we look at how best to create effective engagement when teaching adults. You will come away with a heightened awareness of the issues around inclusion in adult learning and with new tools to recognise and address factors that affect their motivation.We look at how to develop a participative learning environment, how to recognise and accommodate learning difficulties and promote social inclusion and equality, and how to communicate effectively and appropriately. We also use the work of the work of Knud Ulleris to look at the crucial differences in the ways that children and adults appropriate learning. And we explore ways to create a ‘learning tent’ – a welcoming, friendly and democratic environment where all learners feel welcomed and motivated to succeed.
Civicos Training, in conjunction with Resilience Unlimited, is pleased to offer a one-day training course on Resilience. The day is designed to help you be both relaxed and effective, perform more effectively, more elegantly and, crucially, with more joy! We will cover:
• Getting clear about the true source of stress in your life
• How to connect with your innate resilience
• How the Inside-out understanding can rapidly dissolve stress
• Why its easier than you imagine to live with less on your mind
• Connecting with your natural ability to thrive, in any circumstances
• Discovering the power of Insight to solve insoluble problems
NLP – standing for Neuro-linguistic Programming - has been around for half a century, and goes from strength to strength with over 100 million practitioners worldwide. As the name suggests, NLP uses suggestion, visioning techniques and repetition to create new and more positive pathways between the neural connections in your brain. This means that your brain stops working against your own best interests and is much more receptive to making worthwhile changes to your outlook and behaviour. In this session, NLP practitioner Angela Gribben leads you through some simple NLP techniques and strategies that have helped her and millions like her to gain a better perspective during stressful times at work. You will learn to recognise the trigger points that are taking you down a stressful path, and some simple anchoring techniques that will help you to remain calm and productive at work.
You will leave this short course with tools and techniques that will make workplace negotiations much smoother and more effective. We look at: • Preparation – what do you want to achieve? • Which type of negotiation style suits you best? • Getting others to listen to your point of view • Controlling the ‘anchor point’ in negotiations • Using language – and body language • Taking the steam out of pressure tactics • Losing and regaining control
This two-day course will enable you to develop the techniques and the personal qualities needed to prepare, deliver and evaluate high quality training. We look at: · The training cycle, from planning and preparation to delivery and evaluation · The importance of setting ground rules with your learners · Different teaching methods – what is best for you? · Designing a course · Pacing your training session · Different learning needs and styles · Visual aids and learning tools · Feedback skills · Your long-term personal development as a trainer On the second day, participants will have the opportunity to present a short training lesson to the group, using the skills they have learned.
Risk assessment of the workplace is vital to protect your workers – and it is also the law.
The moving and handling of other people is a key part of the working day for a lot of carers and care staff – if you are one of them then this course is for you.
Poor moving and handling technique can lead to short-term or even long-term pain for the carer or the person being handled, and over the course of this day you will learn the recognised techniques to prevent or minimise the risk of injury.
This course is for those people who really want to find out how Excel can help them perform better! Gain the skills to create macros, collaborate with others, audit and analyse worksheet data, incorporate multiple data sources, and import and export data. Upon successful completion of this course, students will be able to: