Personality Disorders Awareness

Affecting around 1 in 20 people. Deeply ingrained and maladaptive patterns of behaviour of a specified kind, typically apparent by the time of adolescence, causing long-term difficulties in personal relationships or in functioning in society. Mind.Org on Personality DisordersThis one-day training course is intended for anyone who works with a client-group or with the general public, and who feels that an understanding of the more common types of personality disorder would help them to relate and interact at a more meaningful level.

The aim of the session is not in any way to provide ‘labels’, or to stigmatise. Instead, we look at ten different personality disorders to show how individual can differ significantly, in terms of how they think, perceive, feel and relate to others. And how unusual, odd or aggressive behaviour may be underpinned by a personality disorder, which might well be improved by the right interventions.

Robertson House

|

March 22, 2018

|

£

142.00

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More courses from Civicos

Finance for non-financial people

January 15, 2018

£

142.00

This one day course is designed for managers who need to know the basics of business finance – but who have never really got to grips with the subject.In a friendly, jargon-busting environment, we look at the basic accounting needs of a typical small-to-medium sized organisation, and how these are met.

For managers looking to distinguish between spread sheets and balance sheets, this course will cover:

·        The basic terminology and accounting concepts

·        The financial year and how it is reported

·        Key financial statements such as profit and loss, balance sheet and cash flow

·        Interpreting a set of accounts (using real life examples)

·        Understanding how your team or department is accounted for in financial terms

Project Management: An introduction

January 17, 2018

£

142.00

Have you ever been frustrated by the wasted time and the duplication of effort that have gone into a poorly planned project? Then this course is for you!  Over the course of the day, you will learn the basic skills and strategies to become an effective leader of workplace projects. The course covers:

  • Defining a project, and listing the desired outcomes
  • Building a budget
  • Establishing a timeframe, and assessing the skills and the tools you will need
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  • Identifying risks to the project, and how to surmount them
  • Group facilitation, and maintaining the flow of information
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Risk Assessment in the Workplace (a 1/2 day course)

January 19, 2018

£

58.00

Risk assessment of the workplace is vital to protect your workers – and it is also the law.

This highly practical one-day course, will equip you with the basic skills you need to keep safe and comply with legislation. In easily understood, jargon-free sections, we look at the risk assessment legislation, spotting common hazards and minimising them, and carrying out your own workplace risk assessment

Microsoft Excel Level One

January 23, 2018

£

142.00

You will leave this one-day session with the basic skills necessary to create, edit, format and and manipulate spreadsheets data. No previous experience of Excel is necessary, but attendees should have a basic understanding of PCs, including familiarity with keyboard and mouse. Course Objectives

  • Create a basic worksheet by using Microsoft Excel 2010
  • Perform calculations in an Excel worksheet
  • Modify an Excel worksheet
  • Modify the appearance of data within a worksheet
  • Manage Excel workbooks
  • Print the content of an Excel worksheet

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  • Getting Started: Using Selection Techniques: Entering Data: Saving and Closing Workbooks : Modifying Workbooks : Moving and Copying Cell Contents : The AutoFill Feature : Inserting and Deleting Rows & Columns
  • Formulas and Functions: Creating Formulas: Working with Functions: Displaying Underlying Formula
  • Printing and Formatting: Printing Workbooks: Spreadsheet Formatting: Freeze Panes: Smart Tags and Action Buttons

First-rate Microsoft training, at typically less than 60% of the market cost. Civicos Training and Communications has teamed up with Indicia Training to help deliver our Applications training. Glasgow-based Indicia Training is one of the leaders in training Scottish business. All their Applications instructors are Microsoft Certified Trainers, and the company has been passed through the Microsoft Quality Assessment Programme. Our partnership with Indicia means that you get:

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  • Access to a FREE email and telephone helpline for a full year after your training

Facilitation Skills

January 24, 2018

£

142.00

For any meeting or project to achieve a successful outcome, first-rate facilitation skills are vital. A good facilitator will ensure that all voices are heard, that key messages are understood, and that there is commitment by every person involved.

In this one-day course, you will learn to design and manage facilitation processes that you can use time and again to ensure the success of your meetings and projects. We look at the range of skills and tools needed by a great facilitator, including;

  • planning your desired outcomes in advance
  • understanding group dynamics
  • choosing the correct group process – what is best for you?
  • selecting the tools that best help the group progress
  • designing a realistic agenda
  • keeping everyone engaged – and dealing with sceptics
  • getting buy-in and shared responsibility
  • recording outcomes, actions and questions are properly recorded and actioned, and appropriately dealt with afterwards. 

 

Time Management

January 25, 2018

£

142.00

Learn how to make much more effective use of your time and to exert conscious control over the amount of time spent on specific activities. We look at the methods that people use to make effective us of their time, including Prioritising and scheduling tasks, setting goals, managing distractions, and beating procrastination.

Making Great Presentations

January 29, 2018

£

142.00

All of us have witnessed really good presentations – and really bad ones! And so we all know the difference that a quality presentation can make to how the audience reacts. The truth is, great presenters are seldom born – most have learned some simple rules and techniques that they use to make their case more interesting and compelling. And you can too!  In this one day session, we look at:

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  • Death by PowerPoint! What to include – and what to leave out
  • Engaging your audience - body language and demeanour
  • Beating the jitters – ways to calm your presentation nerves

Smart Contact : Social Media That Works For Your Organisation

January 30, 2018

£

142.00

This course assumes that you have a basic knowledge of Social Media and that you want to expand on that knowledge to build a Social Media strategy to better engage with your stakeholders and client groups. You will gain a better understanding of how to create unified social media campaigns that actually work for you and your users. We look at:

·        Building a community of followers over different social channels

·        The best social networks to use in a work context, and how to use them.

·        Managing complex campaigns on social media

·        Producing content that engages your target market

·        Measuring the effectiveness of your campaigns

Professional Behaviour in a Social Care Setting: What Does It Mean In Practice?

January 31, 2018

£

142.00

This course is aimed at practitioners in social care settings. It explores professional boundaries, confidentiality and managing client relationships. It will explore and identify boundary slippage, using Support and Supervision effectively and allow time for reflection and discussion on complex issues. 

Winning Contracts and Service-Level Agreements (two-day course 1 & 9 Feb)

February 1, 2018

£

284.00

This is a two-day course. Day two is at the same venue on 9th February 2018.

This two day course is a practical and interactive guide on how to position your organisation to win contracts and service-level agreements. By the end of the session, you will be in a position to significantly increase your chances of making successful pitches. We look at:

  • How to find opportunities that are right for your organisation
  • Using your unique strengths and selling points
  • The types of contracts, and their positive and negative factors.
  • What goes into a contract
  • Drafting a specification
  • Good negotiation practice
  • Ensuring full-cost recovery

Building a Great Team

February 6, 2018

£

48.00

Every organisation, every department, and every project, is better for having the right mix of skills and personality types in the team. This short course will help you to: • Establish your goals, and map out the skills and personalities you need to succeed • Team dynamics, and ways to get ownership from the team membership • Leadership win teams, what it means and how to establish it • Trust and reward

Running Effective Meetings

February 6, 2018

£

48.00

No more pointless and frustrating meetings! This short session will help you to make the very most of meetings. We look at: • Establishing the need for a meeting. Is there a better way to get a decision? • Deciding who should be there, and getting an agreed agenda • Effective chairing of a meeting - maintaining order and moving things along • Encouraging positive participation, and getting contributions from everyone present. • Getting decisions made - and recording them for the record

First Aid at Work (Three day course - 13, 14, 15 February 2018)

February 13, 2018

£

230.00

This three-day course will give attendees the in-depth knowledge of First Aid they need to fulfil first aid responsibilities at their place of work as required by the Health and Safety at Work Act 1974. The session is delivered using both theory and practical examples, and includes the following

The role of the first aider First aid regulations

Communication - and managing the medical emergency scene       

Asthma attacks, poisoning, hypoglycaemia, dealing with bleeding, different types of injuries, including head injuries.          

Head injuries. Major trauma recognition

Resuscitation of adults. Lack of respose. Fainting.

Chest pains, heart attacks, strokes and seizures. Defibrillators and how to use them.

Burns and scalds, head injuries, spinal injuries, bone injuries, facial injuries, allergic reactions, choking.

Course runs 9.30 - 4.30 over three consecutive days 13,14,15 February 2018.

Microsoft Excel Level Two

February 13, 2018

£

142.00

This course is for those who have some existing knowledge of Excel functions, and who wish to update or refresh their skills. Learn to organise table data, present data as charts and enhance the look and appeal of workbooks by adding graphical objects. Upon successful completion of this course, students will have the necessary skills to:

  • Organise worksheet and table data using various techniques
  •  Create and modify charts
  • Insert and modify graphic objects in a worksheet
  • Customise and enhance workbooks and the Microsoft Office Excel environment

 Course Content

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  • Printing and Formatting: Printing Techniques: Custom Formatting: Hiding Columns and Outlining
  • Worksheets and Workbooks: Working with Multiple Worksheets: Working with Multiple Workbooks: Creating a Workspace
  • Working with Lists: Filtering Data: Sorting Data: Analysing Data using Subtotals
  • Creating Charts: Modifying Charts: Printing Charts: Further Customisation
  • Other Features: Sharing Workbooks: Worksheet Auditing: Adding Comments to Cells    

Speaking in Public (a 1/2 day course)

February 16, 2018

£

68.00

Speaking in public need not be fearful or daunting! You will leave this half day course with tools and techniques that will make youa more assured and confident speaker in front of an audience. We look at:• Preparation for speaking to an audience.• Ways to build your confidence and beat anxiety• Voice - diction, rhythm and pace • Positive and negative body language• Connecting with your audience • Using dynamic rather than passive language

Dealing with Difficult Situations

February 22, 2018

£

142.00

In this one day course you will learn techniques to help you communicate more effectively in difficult situations, and to address issues that might otherwise fester and escalate. We look at:

  • Recognising classic situations where conflict may grow 
  • Develop non-aggressive but assertive skills behaviours
  • Developing strategies for resolving conflicr to stop conflict escalating
  • Recognising personality typesg – including your own

Business Planning for Growth (a two day course 23 Feb & 2 March)

February 23, 2018

£

284.00

Good managers have always known that the best way to ensure that their company is sustainable is to create a growth strategy. This two day course will help you to develop a realistic and achievable plan to help ensure that your organisation thrives in the years ahead. We take an in-depth look at various tools and techniques, including: 

. understanding what sets it apart from the competition, and how that can lead to funding opportunities 

. Defining your key indicators 

. Identifying your customers and their needs 

. identifying the trends in the marketplace 

. developing your business plan and work plans 

. identifying funding sources . converting ideas into action 

. enthusing and working with colleagues and Boards, monitoring and evaluation.

Becoming the Catalysis – 21st Century Leadership

February 23, 2018

£

142.00

One of your main responsibilities, as a manager or supervisor, is to analyse the strengths and weaknesses of your team in relation to its goals and to provide the motivation and skills to achieve those goals. This course will help you to improve the direction, motivation and goal achievement of your team. We look at motivation, the trend towards flatter structures and autonomous working practices.  And we look at ways to identify and maximise the strengths and weaknesses of your team so that they can achieve better outcomes

Writing First-rate Reports

February 27, 2018

£

142.00

This course is for anyone who dreads writing reports, or who struggles to get their clear meaning across. Over one day, you will learn the tips and techniques to help you produce accurate, concise, clear and well-structured documents. We look at:

  • Types of reports – what is best for you
  • Gathering your facts and figures
  • Saying what you mean to say – simplicity, clarity, structure and jargon-busting
  • Beating procrastination and the dreaded writers block.

Coaching Skills for Great Managers

March 1, 2018

£

142.00

Who's your best manager ever? Whether it is your current boss, or someone you still recall fondly after thirty years, it is a safe betthat they:. had a light managerial touch. checked in on your progress and your needs, but didn’t fuss over every detail. asked the right questions, but also let you talk and contribute. worried about your personal development. gave clear guidelines and explained why things were neededThese managers – the ones who let us fly and who help us to ‘own’ our work – act more like concerned colleagues than traditional ‘just do it’ bosses. And study after study shows that they create happier and more productive working environments. Over the last two decades, the techniques of the best managers have been studied and codified under the generic term Coaching Skills. In this one-day course, we look at some of the best of Coaching Skills:. Understanding the different things that drives different people. Finding ways to make each person’s work meaningful to them. Providing real, regular and two-way feedback. Having coaching conversations – about work needs, real and imagined fears, personal growth, colleagues behaviours

Building Confidence in Young Adults

March 5, 2018

£

142.00

This one-day course will be invaluable to anyone who has teenagers or young adults amongst their client-base. We look at the societal factors that knock young peoples’ confidence – and the ways that you can support them to regain their self-belief.

. The nature of confidence, and why it can be taken from us

. Perceptions of young people in society, and how these perceptions can be unhelpful

. Self-perception in young people 

. The triggers for confidence and self-belie

. Tools that can help us to value ourselves and others 

. The value of support – networks and peers

. Developing self-belief and efficiency in young people

Fire Safety (a 1/2 day course)

March 7, 2018

£

58.00

A HALF-DAY SESSION. This course is for anyone who has responsibility for Fire safety in their workplace – or those who simply wish to ensure that their working environment is safe. We look at: . The most common causes of fire . The behaviour of fire . Actions on discovering a fire . Alarms and evacuation . PEEP (Personal Emergency Evacuation Plan) . Fire extinguisher usage

Reiki : Level One

March 8, 2018

£

95.00

Reiki is an energy healing system. It was developed one hundred years ago by Japanese Buddhists and was brought from Japan to the West during the early 20th Century. It quickly took root and is now used all over the world. A simple and natural method of spiritual healing and self-improvement, Reiki consists of easily-acquired techniques to promote stress reduction and relaxation. It aims to treat the whole person, body, mind and spirit. And among its many beneficial effects, practitioners report that they are more relaxed and more able to cope with their life’s problems. Anyone can learn to use Reiki, at the level that suits them, both for their own benefit and for the benefit of family, friends and clients. We are running an introductory course as well as more advanced session that will take you to Practitioner Level. Take it to the level that is right for you!

This course gives an introduction to the philosophy, history, and theory of Reiki, and includes many practical exercises to boost your confidence in the use of Reiki. At the end of the course, students will feel the flow of Reiki, and be able to give treatments to family and friends, as well as using it for themselves for healing and personal development. The session includes a detailed course manual and a certificate of completion.

Great Telephone and Reception Skills

March 12, 2018

£

48.00

A two-hour Bitesize course  from 10:30 to 12:30 (GMT)

The staff member who answers your phone, or greets visitors at your reception, can set an impression that can be all but indelible, no matter the quality of the subsequent service.This short course will consider what makes for first–rate first contact. We look firstly at the things that annoy us when we deal with other companies.And we also look at  Knowing what your organisation actually does, and the various staff roles . friendly greetings, keywords, the tone and warmth of your voice . explaining situations and precisely what you intend to do about it.

Reiki: Level Two (a two-day course - Tue 13 and Wed 14 March 2018)

March 13, 2018

£

160.00

Reiki is an energy healing system. It was developed one hundred years ago by Japanese Buddhists and was brought from Japan to the West during the early 20th Century. It quickly took root and is now used all over the world. A simple and natural method of spiritual healing and self-improvement, Reiki consists of easily-acquired techniques to promote stress reduction and relaxation. It aims to treat the whole person, body, mind and spirit. And among its many beneficial effects, practitioners report that they are more relaxed and more able to cope with their life’s problems. Anyone can learn to use Reiki, at the level that suits them, both for their own benefit and for the benefit of family, friends and clients. We are running an introductory course as well as more advanced session that will take you to Practitioner Level. Take it to the level that is right for you!

By the end of this two days of learning, you will be proficient at Practitioner Level. We introduce the Reiki symbols, their practical use in daily life, and the deeper meaning behind them. The session greatly intensifies the experience of Reiki, exploring the many ways of using it to enhance your life and to attain spiritual growth. We cover: A short revision of the knowledge attained in Reiki - First Steps : attunement : Learn and practice the Reiki Symbols : Using the Reiki symbols in self treatment : Using the symbols when treating others : Intuitive Reiki : Body scanning : Chakra balancing : Advanced energy cleansing techniques : Sending a distant treatment : How to give a professional treatment. The session includes a detailed course manual and a certificate of completion.

The Prevention and Control of Infection

March 14, 2018

£

68.00

The Prevention and Control of Infection

This half-day course is for anyone who works in an environment where there is a possibility of the spread of infection. The focus is on the understanding of how infections can spread and the main methods we can use to prevent this. Content includes:

 

·        Duty of Care and the law relating to infection control

·        The importance of hand hygiene

·        Safe handling of infected materials and sharp objects

·        Sterilisation procedures for equipment and environment

·        The management of body fluids and blood.

·        Personal protective equipment for  various situations

·        The correct disposal of waste

·        The six stages of cleaning

·        The importance of personal protection and protective workwear

·        Cross contamination

·        The routes of infection

·        Breaking the chain of infection

Emergency First Aid at Work

March 19, 2018

£

118.00

This training is suitable for everyone who has an interest in learning the basic first-intervention skills that can prevent an accident or medical emergency from escalating into something much worse. The course first looks at how best to assess the situation. What is the issue? Is the person responsive? Can they breathe? Are you the best person available to help? We then look at the skills to make basic interventions in different accidents and emergencies, whether it be bleeding, choking, chest pains or burns.

This training is certificated by SafeCert. Certification is awarded upon successful completion of a short examination on course content, which forms part of the day.

Minute Taking

March 19, 2018

£

142.00

Ensure that meetings are worthwhile and productive by learning the skills and confidence to record accurate and concise meeting notes. Over the day, we look at:

  • Understanding the purpose of minutes and the different types
  • Preparing for the meeting. Is it formal, informalWho is attending? What is expected of you?
  • The duties and responsibilities of the Chair and minute taker (and the relationship between them)
  • Being ‘in the room’. Listening skills, getting clarity, keeping track
  • Capturing and distilling key points
  • Clear presentation of minutes

Tools and Techniques of Stress Management

March 20, 2018

£

142.00

People will leave this courses with a useful set of tools and techniques that they can deploy both for their own use and can also share these skills with clients and colleagues. . The day includes:

  • Awareness and relaxation skills
  • Relaxation and visualisation skills
  • Visualisation and problem solving/goal setting skills
  • Goal setting and useful thoughts
  • Remaining relaxed in turbulent times 

Managing Difficult and Disruptive Behaviours

March 21, 2018

£

142.00

Managing people can be a rewarding but also challenging experience. This course explores ways in which to manage employees fairly.

Often, as a manager, you find yourself in a situation where you have to manage not just the situation but also the emotional input of the people involved. Managed well, these moments can have a positive outcome. But managed poorly or ignored they can be disastrous for staff morale and effectiveness. In this interactive course we look at:

  • Recognising the warning signs of challenging scenarios
  • Understanding others’ perceptions and expectations
  • Reacting in an appropriate way
  • Techniques for defusing arguments
  • Keeping calm and confident
  • Giving positive criticism and getting feedback

Personality Disorders Awareness

March 22, 2018

£

142.00

Affecting around 1 in 20 people. Deeply ingrained and maladaptive patterns of behaviour of a specified kind, typically apparent by the time of adolescence, causing long-term difficulties in personal relationships or in functioning in society. Mind.Org on Personality DisordersThis one-day training course is intended for anyone who works with a client-group or with the general public, and who feels that an understanding of the more common types of personality disorder would help them to relate and interact at a more meaningful level.

The aim of the session is not in any way to provide ‘labels’, or to stigmatise. Instead, we look at ten different personality disorders to show how individual can differ significantly, in terms of how they think, perceive, feel and relate to others. And how unusual, odd or aggressive behaviour may be underpinned by a personality disorder, which might well be improved by the right interventions.

Effective Support and Supervision of Staff

March 23, 2018

£

142.00

Giving strong support and supervision to staff can make a world of difference to how they perform.This one-day course is suitable for managers, team leaders and anyone who has to oversee and motivate others. We examine key mechanisms that can be applied to any group and which make for effective support and supervision of both individuals and teams. Discover a mix of hard-skills and soft-skills ranging from

defining your role and their role, establishing expectations

  • Setting boundaries
  • Earning respect
  • Creating a constructive and sharing atmosphere
  • Giving feedback
  • Dealing with conflicts and tensions
  • Underlying causes of poor performance
  • listening skills
  • Training Needs Analysis

Emotional Freedom Techniques (Tapping) : a 1/2 day course

March 26, 2018

£

60.00

Developed from acupuncture, Emotional Freedom Techniques falls under the general description of Meridian Energy Therapy. Rather than inserting needles, EFT stimulates meridian points on the body by simply tapping on them. The therapy can assist with phobias and allergies as well as helping with stress management and general confidence levels. In general, EFT can assist with the strains of modern living, from depression, mental blocks, anxiety, fear of flying to fear of the dentist.  We can also use it to clear money blocks in your life. You will leave this workshop with the tools to fully use this technique on yourself.

Project Management: An introduction

March 26, 2018

£

142.00

Have you ever been frustrated by the wasted time and the duplication of effort that have gone into a poorly planned project? Then this course is for you!  Over the course of the day, you will learn the basic skills and strategies to become an effective leader of workplace projects. The course covers:

  • Defining a project, and listing the desired outcomes
  • Building a budget
  • Establishing a timeframe, and assessing the skills and the tools you will need
  • Developing an action plan and defining the key stages of a project – flexibility versus certainty
  • Identifying risks to the project, and how to surmount them
  • Group facilitation, and maintaining the flow of information
  • Tools for keeping focussed and on track
  • Recording progress - and assessing the final outcomes

 

Developing Self Confidence and Self Asserertion

March 27, 2018

£

142.00

Most of us loathe confrontational situations, and we have all at various times in our lives felt that we have come off worst in a situation because we got flustered, felt shy or intimidated, or simply could not think of decent responses.

If you recognise this - then do not worry. Building self-confidence and self-assertiveness is easier than you think! This course will teach you the key tips and techniques that you need in order to:

  • Be more able to resist the pressures of excessively dominant people
  • Take more control of a situation, and get your voice heard
  • Gather your thoughts and marshal your arguments so that you do not ‘lose it’ when making your case

Vision Boarding (a two-hour session)

March 29, 2018

£

48.00

A vision board is a way of tracing the path to “the you” that you really want to be. At its core, it is a visual representation of all the things that you want to do, be, and have in your life. This two-hour seminar gives you the chance to open yourself and to truly focus on what you want - in your life, business, health, employment and free time. All stationary, magazines and poster boards are provided. We just need you to chill out and open yourself up to a new you!

Organise Your Mind - Women Only!

April 3, 2018

£

100.00

This one-day workshop is all about your relationship with yourself. Because knowing yourself is the fastest path to health, wealth and happiness. Are you ready to grab it? We explore:

• Knowing Yourself

• Money helps your mission

• Synergy

• What are you self-medicating your life with?

• What are you resisting?

• The Eliminating Chaos Masterclass

• What's unique about me?

The Challenges of Inclusion in Adult Learning

April 5, 2018

£

142.00

In this one day course, we look at how best to create effective engagement when teaching adults. You will come away with a heightened awareness of the issues around inclusion in adult learning and with new tools to recognise and address factors that affect their motivation.We look at how to develop a participative learning environment, how to recognise and accommodate learning difficulties and promote social inclusion and equality, and how to communicate effectively and appropriately. We also use the work of the work of Knud Ulleris to look at the crucial differences in the ways that children and adults appropriate learning.  And we explore ways to create a ‘learning tent’ – a welcoming, friendly and democratic environment where all learners feel welcomed and motivated to succeed.

Resilience Training

April 5, 2018

£

142.00

Civicos Training, in conjunction with Resilience Unlimited, is pleased to offer a one-day training course on Resilience. The day is designed to help you be both relaxed and effective, perform more effectively, more elegantly and, crucially, with more joy! We will cover:

•    Getting clear about the true source of stress in your life

•    How to connect with your innate resilience

•    How the Inside-out understanding can rapidly dissolve stress

•    Why its easier than you imagine to live with less on your mind

•    Connecting with your natural ability to thrive, in any circumstances

•    Discovering the power of Insight to solve insoluble problems

Facilitation Skills

April 11, 2018

£

142.00

For any meeting or project to achieve a successful outcome, first-rate facilitation skills are vital. A good facilitator will ensure that all voices are heard, that key messages are understood, and that there is commitment by every person involved.

In this one-day course, you will learn to design and manage facilitation processes that you can use time and again to ensure the success of your meetings and projects. We look at the range of skills and tools needed by a great facilitator, including;

  • planning your desired outcomes in advance
  • understanding group dynamics
  • choosing the correct group process – what is best for you?
  • selecting the tools that best help the group progress
  • designing a realistic agenda
  • keeping everyone engaged – and dealing with sceptics
  • getting buy-in and shared responsibility
  • recording outcomes, actions and questions are properly recorded and actioned, and appropriately dealt with afterwards. 

 

Using NLP to be More Productive and Less Stressed

April 12, 2018

£

48.00

NLP – standing for Neuro-linguistic Programming - has been around for half a century, and goes from strength to strength with over 100 million practitioners worldwide. As the name suggests, NLP uses suggestion, visioning techniques and repetition to create new and more positive pathways between the neural connections in your brain. This means that your brain stops working against your own best interests and is much more receptive to making worthwhile changes to your outlook and behaviour. In this session, NLP practitioner Angela Gribben leads you through some simple NLP techniques and strategies that have helped her and millions like her to gain a better perspective during stressful times at work. You will learn to recognise the trigger points that are taking you down a stressful path, and some simple anchoring techniques that will help you to remain calm and productive at work.

Great Negotiation Skills

April 12, 2018

£

48.00

You will leave this short course with tools and techniques that will make workplace negotiations much smoother and more effective. We look at: • Preparation – what do you want to achieve? • Which type of negotiation style suits you best? • Getting others to listen to your point of view • Controlling the ‘anchor point’ in negotiations • Using language – and body language • Taking the steam out of pressure tactics • Losing and regaining control

Microsoft Excel Level One

April 17, 2018

£

142.00

You will leave this one-day session with the basic skills necessary to create, edit, format and and manipulate spreadsheets data. No previous experience of Excel is necessary, but attendees should have a basic understanding of PCs, including familiarity with keyboard and mouse. Course Objectives

  • Create a basic worksheet by using Microsoft Excel 2010
  • Perform calculations in an Excel worksheet
  • Modify an Excel worksheet
  • Modify the appearance of data within a worksheet
  • Manage Excel workbooks
  • Print the content of an Excel worksheet

Course Content

  • Getting Started: Using Selection Techniques: Entering Data: Saving and Closing Workbooks : Modifying Workbooks : Moving and Copying Cell Contents : The AutoFill Feature : Inserting and Deleting Rows & Columns
  • Formulas and Functions: Creating Formulas: Working with Functions: Displaying Underlying Formula
  • Printing and Formatting: Printing Workbooks: Spreadsheet Formatting: Freeze Panes: Smart Tags and Action Buttons

First-rate Microsoft training, at typically less than 60% of the market cost. Civicos Training and Communications has teamed up with Indicia Training to help deliver our Applications training. Glasgow-based Indicia Training is one of the leaders in training Scottish business. All their Applications instructors are Microsoft Certified Trainers, and the company has been passed through the Microsoft Quality Assessment Programme. Our partnership with Indicia means that you get:

  • Industry-leading training at typically less than 60% of the cost being paid by High-Street companies
  • Access to a FREE email and telephone helpline for a full year after your training

Train the Trainer (a two-day course)

April 19, 2018

£

284.00

This two-day course will enable you to develop the techniques and the personal qualities needed to prepare, deliver and evaluate high quality training. We look at: · The training cycle, from planning and preparation to delivery and evaluation · The importance of setting ground rules with your learners · Different teaching methods – what is best for you? · Designing a course · Pacing your training session · Different learning needs and styles · Visual aids and learning tools · Feedback skills · Your long-term personal development as a trainer On the second day, participants will have the opportunity to present a short training lesson to the group, using the skills they have learned.

Risk Assessment in the Workplace (a 1/2 day course)

April 20, 2018

£

58.00

Risk assessment of the workplace is vital to protect your workers – and it is also the law.

This highly practical one-day course, will equip you with the basic skills you need to keep safe and comply with legislation. In easily understood, jargon-free sections, we look at the risk assessment legislation, spotting common hazards and minimising them, and carrying out your own workplace risk assessment

Microsoft Excel Level Two

April 23, 2018

£

142.00

This course is for those who have some existing knowledge of Excel functions, and who wish to update or refresh their skills. Learn to organise table data, present data as charts and enhance the look and appeal of workbooks by adding graphical objects. Upon successful completion of this course, students will have the necessary skills to:

  • Organise worksheet and table data using various techniques
  •  Create and modify charts
  • Insert and modify graphic objects in a worksheet
  • Customise and enhance workbooks and the Microsoft Office Excel environment

 Course Content

  • Review of Formulas and Functions: Further Formulas and Functions: Working with Dates and Percentages: Functions and the Formula Palette: Absolute Cell Addressing: Displaying Underlying Formula
  • Printing and Formatting: Printing Techniques: Custom Formatting: Hiding Columns and Outlining
  • Worksheets and Workbooks: Working with Multiple Worksheets: Working with Multiple Workbooks: Creating a Workspace
  • Working with Lists: Filtering Data: Sorting Data: Analysing Data using Subtotals
  • Creating Charts: Modifying Charts: Printing Charts: Further Customisation
  • Other Features: Sharing Workbooks: Worksheet Auditing: Adding Comments to Cells    

Making Great Presentations

April 24, 2018

£

142.00

All of us have witnessed really good presentations – and really bad ones! And so we all know the difference that a quality presentation can make to how the audience reacts. The truth is, great presenters are seldom born – most have learned some simple rules and techniques that they use to make their case more interesting and compelling. And you can too!  In this one day session, we look at:

  • First principles - deciding what you want from the presentation Telling your story – and layering your information
  • Death by PowerPoint! What to include – and what to leave out
  • Engaging your audience - body language and demeanour
  • Beating the jitters – ways to calm your presentation nerves

Moving and Handling of Objects and People (a 1/2 day course)

April 25, 2018

£

58.00

The moving and handling of other people is a key part of the working day for a lot of carers and care staff – if you are one of them then this course is for you.

Poor moving and handling technique can lead to short-term or even long-term pain for the carer or the person being handled, and over the course of this day you will learn the recognised techniques to prevent or minimise the risk of injury.

Time Management

April 25, 2018

£

142.00

Learn how to make much more effective use of your time and to exert conscious control over the amount of time spent on specific activities. We look at the methods that people use to make effective us of their time, including Prioritising and scheduling tasks, setting goals, managing distractions, and beating procrastination.

Speaking in Public (a 1/2 day course)

April 26, 2018

£

68.00

Speaking in public need not be fearful or daunting! You will leave this half day course with tools and techniques that will make youa more assured and confident speaker in front of an audience. We look at:• Preparation for speaking to an audience.• Ways to build your confidence and beat anxiety• Voice - diction, rhythm and pace • Positive and negative body language• Connecting with your audience • Using dynamic rather than passive language

Microsoft Excel Level Three

May 16, 2018

£

142.00

This course is for those people who really want to find out how Excel can help them perform better! Gain the skills to create macros, collaborate with others, audit and analyse worksheet data, incorporate multiple data sources, and import and export data. Upon successful completion of this course, students will be able to:

  • Enhance productivity and efficiency by streamlining the workflow.
  • Collaborate with other workbook users
  • Protect and Secure worksheets
  • Analyse data using various techniques
  • Work with Pivot Tables
  • Import and export data
  • Integrate Excel data with the web
  • Effectively use macros

 Course Content

  • Further Functions and Formulas: Naming a Range: Working with Dates: Excel Functions: Conditional Functions
  • Other Features: Conditional Formatting: Data Validation
  • Manipulating Data within Lists: Advanced Data Filtering: Advanced Data Sorting Techniques: Data Analysis with Subtotals: Pivot Tables
  • Protecting Information: Protecting Worksheets: Protecting Workbooks: File Protection
  • Macros: Understanding Macros: Creating Macros: Working with Macros